Experience, with context

Work

I lead technical programs focused on engineering operations, developer productivity, delivery systems, and turning complicated work into something teams can actually run.

Technical Program Manager

Ryder E-Commerce / RyderShip

June 2024 — Present

Leads technical programs across engineering operations, developer productivity, delivery systems, and the work required to make complicated change sustainable. RyderShip was formerly Whiplash.

Engineering OperationsDeveloper ProductivityTechnical Program LeadershipDelivery GovernanceRisk & Compliance

Selected outcomes

Helped reduce legacy accounts from approximately 19,000 to fewer than 4,750.
Drove enablement-ticket reductions of approximately 50%, followed by an additional approximately 25%.
Contributed to an approximately 30% improvement in change failure rate.

What I worked on

Built and operated release governance across six codebases.
Supported completion of SOC 1 Type 1 and Type 2 programs.
Worked across AWS migration and infrastructure-modernization efforts.
Partnered across engineering, operations, security, and business stakeholders.

Release Manager

RyderShip / Whiplash

August 2022 — June 2024

Coordinated releases and change across teams while building the governance, visibility, and risk practices that grew into broader engineering-operations ownership.

Release GovernanceChange ManagementDeployment CoordinationOperational Visibility

Selected outcomes

Created a more consistent operating rhythm for planning, coordinating, and communicating releases.
Improved shared visibility into dependencies, readiness, and cross-team delivery risk.

What I worked on

Release planning and deployment coordination.
Cross-team change management and risk review.
Delivery-process improvements that expanded into technical-program ownership.

Technical Support Manager

Whiplash

May 2020 — August 2022

Led support operations and technical problem solving, connecting customer and operational needs with the teams responsible for the underlying systems.

Support OperationsTechnical Problem SolvingEnablementProcess Improvement

What I worked on

Support workflows, escalation paths, and operational systems.
Knowledge sharing and team enablement.
Translating recurring support problems into actionable product and process improvements.